Please ensure you submit all of the supporting evidence you feel necessary to substantiate your case at the time when you are requested to do so. The Landlord is responsible for returning the Deposit to the Lead Tenant at the end of the Tenancy. g. The DPS will notify the Parties in writing of the Decision of the Adjudicator within 2 Business Days of the Decision. Disputes will only be referred to Adjudication if both the Landlord and Tenant comply with these Insured Scheme Terms and Conditions. h. If monies are fraudulently released from the Insured Scheme as a result of an Agent, Landlord or Tenant not informing The DPS that there has been an amendment made to their details, to which they have not consented, The DPS will not be held liable for any loss incurred. If the Court Order does not include a reference to the Deposit, or to the scheme administrator, The DPS will be unable to release the Disputed Amount until either the Order is amended or a Third Party Debt Order is obtained. Confirmation of an Insured Deposit closure. a. Landlords may register by telephone by calling 0330 303 0033. b. The DPS and the Ministry for Communities and Local Government shall retain all intellectual property rights in and relating to all methods, formulae, techniques, processes, systems, materials, programs, logos, Forms and documentation devised, designed or prepared by or on behalf of The DPS for the purpose of or in connection with its provision of the Scheme and all other Intellectual Property Rights created by or on behalf of The DPS in connection with the Scheme. a. b. Following a period of at least 14 days from the deemed receipt by the Landlord of this notice, if The DPS determines to proceed with either or both of these steps, it shall notify both the Landlord and Tenant of its determination and inform them the date on which the relevant measures shall take effect. h. You are responsible for keeping any passwords in relation to The DPS as secure as possible. Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. All passwords should contain a mixture of Upper and Lower case letters, together with numerics. f. The printed Insured Online Cheque Submission Form and Protection Fee cheque should be sent to the address set out in Section 4(c). Upon notification by the Tenant to The DPS in accordance with section 17 that there is a Dispute, The DPS will send the Landlord a Notification of Dispute form requesting that the Disputed Amount is received by The DPS within 10 calendar days of issuance of the request. Lead Tenants will be able to update their own contact details, Tenants’ email addresses and telephone numbers at any time online. An original or certified copy of the Tenancy Agreement relating to the initial Tenancy proposed for protection; AND. f. Except in the circumstances set out in section d above, the Adjudicator will make a Decision within 28 calendar days of receipt of the Dispute Papers. a. k. The Dispute must not be the subject of an existing court action. An original or certified copy of any ONE of the following items in relation to the Landlord’s* address:(i) Local authority tax bill relating to the current tax year;(ii) Current UK/EEA photo-card driving licence or blue disabled driver’s licence;(iii) Current full UK driving licence (old paper version);(iv) Utility bill no older than three months (not including a mobile phone bill), or a certificate from a supplier of utilities confirming the arrangement to pay for the services on pre-payment terms; (v) Bank or building society statement (not printed from the internet) which includes the account holder’s address; (vi) Current home or motor insurance certificate (issued within last 12 months, can only be used by policy holder); (vii) Mortgage statement (no more than 12 months old). The DPS consider the following obligations (whether set out in these terms or otherwise applicable) to be ‘Relevant Obligations’ for the purposes of paragraph 5(7) (b) of Schedule 10 of the Housing Act: (i) Any obligation to ensure the completeness and/or accuracy of any information or documentation supplied to The DPS; (ii) Any obligation to respond to requests for further information or documentation or otherwise assist any due diligence carried out by or on behalf of The DPS; (iii) Any obligation requiring the payment of any fee including any Protection Fee; (iv) Any obligation to lodge with The DPS any Disputed Amount following a request from The DPS to do so; (v) Any obligation to comply with any laws, rules, regulations or codes; and. f. The Landlord will be required to confirm on the Insured Deposit Registration Form that they have explained to all Tenants, and any Third Party, the role and responsibility of the Lead Tenant. The DPS shall continue to hold the Disputed Amount in accordance with section 22 of these Insured Scheme Terms and Conditions below, until instructed to do otherwise by a Court Order or instruction signed by both Parties. The reverse of the cheque should be marked with the Landlord’s ID, their registered address and the Deposit ID generated when the online Insured Deposit Registration Form was completed and appearing on the Insured Online Cheque Submission Form. 5. Any evidence submitted by either party after the Dispute has been referred to the Adjudicator will not be considered by the Adjudicator if a Decision has already been made. We keep our website – www.depositprotection.com – up-to-date with our opening times. This is a Relevant Obligation. By agreeing to use our Dispute Resolution Service, you give us permission to gather and keep information about your Dispute. c. Cheques or Debit Cards can be used as payment for online transactions. j. Please check the homepage of our website for details. f. In order for a Deposit to be protected, in relation to a Pay As you Go user the appropriate Protection Fee must be cleared in full. a. b. o. The online Service will usually be available for use 24 hours a day, 7 days per week and 365 days per year subject to scheduled down time that will be advertised on the site to users prior to any down time being implemented. A Prescribed Information template can however be downloaded at www.depositprotection.com. You will be liable for all such transactions. Insured scheme - Prescribed Information template. provide help and enquiry services to Landlords, Letting Agents and Tenants in connection with the Service; manage new registrations of Landlords and Letting Agents. (The DPS will issue a confirmation of receipt of the Protection Fee 5 calendar days after the Insured Online Cheque Submission Form has been processed and, where applicable, of the cheque for the Protection Fee clearing). The DPS will make payment in accordance with the Adjudicator’s Decision by cheque or electronic transfer in accordance with the details recorded for the relevant Parties in its records. Confirmations will not be delivered to Landlords or Tenants until the Insured Online Cheque Submission Form is processed. d. Following receipt of the Landlord’s Evidence Form, The DPS may request additional information or clarification. CDIC insures deposits held in Savings and chequing accounts. c. The confirmation to each Party will contain: (i) Name, address and contact details of the DPS; (iii) the amount of the Deposit and the date of registration; (iv) the name and contact details of the Landlord; (v) the name(s) of the Tenant(s) and the Lead Tenant, if applicable. (v) online registrants and users will have to provide a valid email address. b. b. terminate the membership of that Landlord. Notifying the Landlord of a Disputed Amount. Please see clause 33 in particular for further details regarding the possible sanctions for non-compliance. (iii) the issues involved have already been determined by a Court; m. The Adjudicator may also reject Disputes which, in their reasonable opinion: (i) are being pursued in an unreasonable manner; (iv) seek to raise matters which have already been decided upon or which were previously decided by a similar dispute process, or matters which, in the opinion of the adjudicator, exceed their jurisdiction. The Dependents' Protection Scheme will be revised from April 2021 onwards. The DPS’s Data Protection Notice/ Privacy Policy can be viewed by visiting https://www.depositprotection.com/privacy-policy or by calling 0330 303 0030 to request a copy. Any documentation or evidence submitted after the Dispute has been sent to the Adjudicator. The notification will also inform the Landlord that if no response is received from them within this period, the Landlord will be deemed to have given their consent for the Dispute to be resolved through the ADR service. You can always find our current Terms and Conditions on our website too. You can contact the Customer Service Centre on 0330 303 0033 between 8am and 6.30pm on Working Days. b. Download a suitable tenancy agreement for use with the DPS which contains the prescribed information via our Tenancy Builder. b. (ii) Information with regard to where to find or how to obtain a copy of the Insured Scheme Terms and Conditions, which will be sent by post within 3 Business Days of registering for the Scheme. f. Each Party must bear their own costs of participating in the ADR Procedure. Click for a printable version of these terms and conditions. Further, any failure to comply with Section 213 of the Housing Act means that no Section 21 notice can be given. In addition, The DPS reserves the right to suspend or apply such restrictions as it sees fit in relation to a Party’s access to their account where it has reason to believe a Party has not complied with any of these Terms and Conditions or any relevant laws, rules, regulations or codes or where The DPS considers it is appropriate to do so pending any further investigations or enquiries. a. All Forms or online submissions will be processed and all Disputes dealt with in accordance with the Terms and Conditions in force at the time the relevant Forms or online submissions are received by us. Such acts shall include, but not be limited to, acts of God, strikes, lockout, riots, acts of war, epidemics, pandemics, governmental regulations superimposed after the fact, communication or line failures, power failure, earthquakes or other disasters. Scheme or Insured Scheme means the deposit protection scheme established under the Housing Act 2004 under which the Deposit is retained by the Landlord and a Protection Fee is paid to The DPS to cover the risk of the Landlord failing to pay any Disputed Amount to The DPS;Service means the Deposit Protection Service or The DPS, which provides both Custodial and Insured Tenancy Deposit Schemes; Submitting a deposit to our Insured scheme - landlords. e. Changes made via the online service will only be possible for registered Landlords or Lead Tenants logged onto the Service. The DPS is an opt-out term life insurance policy that provides all eligible CPF members with a sum assured of $46,000. g. Any information supplied on our website, or within our FAQs is for guidance only. r. Once paid to the DPS all disputed Deposits will be held in a designated bank account which we maintain for all parties using the Insured Scheme. (vi) Before providing any held data, callers will be positively identified by a Customer Service Centre representative. Where a Dispute arises between the Parties which cannot be resolved by negotiation between them, if the Tenant wishes to use the ADR Procedure they must complete the Disputed Amount Confirmation Form. e. It is the Landlord’s sole responsibility to provide The DPS with a signed, valid, written tenancy agreement for the purposes of Adjudication when requested and in any event before the case is passed to the Adjudicator. (iv) Tenants are encouraged to look after the property they are renting. Guild or PRSAS Members using DPS (with discount code) Deposit Protection Service (DPS) Under £500: £12.00: £15.00: £500 or over: £20.20: £22.20: Joining / Membership fees Nil Nil: Fee when tenancy turns statutory periodic Nil Nil: Annual renewal fee: Nil: Nil b. DPS is an optional scheme which covers CPF members who are Singapore Citizens or Permanent Residents for a maximum sum assured of $46,000. d. Insured Deposit Registration Forms will be processed within 4 Business Days of receipt by The DPS. The DPS may determine in its absolute discretion whether a Party is permitted to become a member of the Insured Scheme and / or to register any Deposit (including any additional Deposits) within the Scheme. The Tenant’s Evidence Form must be fully and properly completed by the Tenant and received by The DPS within 14 calendar days of it being issued. Need to speak to us? Note: from 1 April 2021, this coverage will be extended to $70,000, and then adjusted to $55,000 for those aged 60 to 65 (i) make any necessary enquiries if issues or queries arise when reviewing the evidence; (ii) receive and take account of any spoken or written evidence the Adjudicator thinks is relevant; (iii) carry on with the Adjudication even if either Party does not act in accordance with these Insured Scheme Terms and Conditions or any instruction; (iv) end the Adjudication if it appears that the Dispute cannot be settled under it, or if the Parties settle their dispute before a Decision is made. It is the Lead Tenant’s responsibility to ensure that their forwarding address and all contact details are up-to-date. The cheque for the full amount of the Protection Fee must be securely attached to the printed Insured Online Cheque Submission Form. Only cheques will be accepted as payment for paper Insured Deposit Registration Forms. m. 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