Do you agree with Starling Bank’s star rating? Call or chat us. Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. If you do not want YouTube cookies stored do not click on the YouTube embedded videos. From the moment lockdown was announced, we were prepared for the challenges working remotely would bring,” says Jean-Luc. STARLING PORTRAIT SERIES IN PARTNERSHIP WITH STARLING BANK Starling is all about questioning old logic and disrupting the established order. These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. With Starling’s banking app, you'll get instant notifications when you spend or get paid, insights that reveal your spending habits, the ability to deposit cheques directly from your mobile, 24/7 support and an application that only takes minutes. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. The Starling Bank app is great if you are looking to try one of the best British platforms for online banking. Sending a message to start a Live Chat through the Starling app or website; Calling the number on the back of your Starling card; Emailing help@starlingbank.com; Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Download the Starling Bank app from the Apple App Store or Google Play Store and follow the steps in-app to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. There are no branches, so support is either via phone or a chat function in the app. You can chat to the bank on its app, via email, desktop live chat or on Twitter. You’ll then have these options: Chat with us - start a live chat session Tide offers 24/7 in-app support but its phone support is not 24/7. Your money is covered up to £85,000 by the Financial Services Compensation Scheme. There is a chat function on the app where you can also report fraud. Do you agree with Starling Bank's TrustScore? You can reach Starling anytime, literally within minutes (see customer service section below)! Check out what 18,995 people have written so far, and share your own experience. Why has my card transaction been declined? His answer? Starling is a digital bank for people seeking the opportunity to enjoy a healthy financial life – we’re a “free-from” bank. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. “It could be three or four days before the money actually goes out of your account and then you’ll get another notification, but that doesn’t mean you’ve been charged twice,” she says. Alternative. These cookies are set by third parties. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. It’s all sorted and in the hands of the ombudsman too little too late as ever just hope my review will hope … I’ve applied for a business account, how long does it take to open? Her advice for night-shift workers is to take vitamin D supplements to compensate for lack of natural sunlight, and multivitamins to support your immune system. Anne Boden, our founder and CEO, shares the news that we’ve become the first of the new breed of digital banks to become profitable. “Yes. Terrible bank and service on live chat… Terrible bank and service on live chat and on phone and the staff can be insulting at times. “They’re very forward looking and supportive. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Our Privacy Notice sets out how the personal data collected from you will be processed by us. Do you agree with Starling Bank’s star rating? Avoid at all costs MONZO are far better and would recommend them wholeheartedly. YouTube. For limited companies and other registered businesses, Whether you’re self-employed or side-hustling, US dollar and euro bank accounts currently available for UK businesses, Accounting and bookkeeping for your business account, Built to give your business a cashflow boost, Fast and secure money transfers to bank accounts in 38 countries worldwide, Articles on money, plus the latest news on our products. My card hasn't arrived. … Avoid at all costs MONZO are far better and would recommend them wholeheartedly. Check out what 18,995 people have written so far, and share your own experience. When you open an account with Starling Bank, you may be offered an overdraft subject to a full check with a Credit Reference Agency – this way we can help ensure that an overdraft is both affordable and manageable for your current situation. As an agent in our London office, he answers calls and replies to messages sent through the live chat function in the Starling app. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Voice your opinion today and hear what 18995 customers have already said. You can use the in-app live chat for queries and questions, or the Live Chat feature on their website. Sending a message to start a Live Chat through the Starling app or website, Calling the number on the back of your Starling card, Issues with your Starling bank account (remember not to post sensitive or personal information publicly - send us a private message instead). Sterling Onepay (Internet banking) Corporate Internet Banking; Menu. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Starling Bank is registered in England and Wales as Starling Bank Limited (No. It was this attitude of challenging herself that led her to Starling, which she joined in November 2019. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Starling Bank is registered in England and Wales as Starling Bank Limited (No. Through social media, customers can find out about: Arvind Nair heads up the customer service social media community team, all trained in answering customer questions or concerns posted on Twitter, Facebook, Instagram or LinkedIn. “It’s been a very steep learning curve. That’s what keeps the job so interesting.”. Interested in investing in Nigeria? YouTube. Since its founding, it has received over £230m of funding. Its banking app offers business, personal, euro and joint current accounts on Android and iOS. This style of banking would help pave … Check out what 18,994 people have written so far, and share your own experience. They cannot be disabled. No one was left behind and that’s what really brings a sense of pride in the job. “Starling is so people driven. At Sterling Bank, our customers are our number one priority. If you need any help, the support team is available 24/7 for a live chat. Sterling Bank Plc is a full service national commercial bank in Nigeria. It was tough but it was also very rewarding,” she says. One topic that often comes up for Tina is delayed payments, for example if the card reader was offline when you made the payment. We’ve got a banking licence and we can do everything other banks can, in the palm of your hand. Starling is a leading digital bank, founded in 2014 and voted Best British Bank in 2018 and 2019 and Best Business Banking Provider in 2019. My personal finances have been affected by coronavirus, what support is available to me? If you have a question or concern about your bank account, you can contact customer service by: Sending a message to start a Live Chat through the Starling app or website Download the Starling Bank app and follow the simple on-screen steps to apply for an account in minutes.Alternatively, enter your mobile number in the box below and we’ll send you a text with a link to download the app. As well as the … Starling Bank offers a full UK current account that can be opened and managed directly from the app. Starling bank functions as a regular current account, the only difference being that you won’t have to visit a branch physically or rely on internet banking. | Read 18,621-18,640 Reviews out of 18,994. Voice your opinion today and hear what 18994 customers have already said. Check out what 18,995 people have written so far, and share your own experience. “I loved it - I met some real characters. They cannot be disabled. From the Account menu, tap ‘Help’ and then ‘Get in Touch’. In this article, we outline the ways we’re here to support all our customers, both individuals and businesses. Click here. Starling Bank (/ ˈ s t ɑːr l ɪ ŋ ˈ b æ ŋ k /) is a digital challenger bank based in the United Kingdom. I’ve found the customer support relatively fast and useful, though you will have to wait a bit that’s no different to any bank. His favourite thing about Starling customers? With Starling, wherever you are in the world and whatever time it is, there’s always someone on the end of the phone doing their best to support you.”. Internet Banking. To provide you with the full functionality of our website. The teams are usually based across our UK offices in Cardiff, Southampton and London. Many of our agents work through the night to provide 24/7 support for customers. Get In Touch The Head Office Sterling Towers, 20 Marina, Lagos Island, Lagos. At the moment, most people are working remotely, a … There are no Starling bank branches. Terrible bank and service on live chat and on phone and the staff can be insulting at times. “Every day is different - you get to learn something new about the bank or how to help customers,” he says. | Read 18,581-18,600 Reviews out of 18,995. On average, calls are answered in 33 seconds and live-chat messages are responded to in 45 seconds. You can speak to a human being - not a bot - any time of the day or night. If you’re an existing customer, the fastest way to contact us is via the Starling app. “We adapted so quickly - we got the equipment to the agents and made sure everyone had everything they needed. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. There’s a huge help section on the Starling website and you can also find live chat and phone numbers in the app or over on Starling’s website. Do you agree with Starling Bank’s star rating? Follow our progress here. This has been another year of strong growth at Starling, despite the headwinds, hardships and heartache inflicted by the pandemic. It aims to make banking easier and more customer-centric and make your finances accessible to you wherever you are. Then they apologize reluctantly and send you a message produced by a wordsmith with no personal approach whatsoever. Digital bank Starling followed closely behind with 84 per cent of customers, while First Direct, HSBC’s internet-based retail banking division, boasted 83 per cent. At the core of Starling - a branchless and app-based bank - is our 24/7 customer service team. The teams are usually based across our UK offices in Cardiff, Southampton and London. Do you agree with Starling Bank's TrustScore? Full free UK current … Starling Bank is registered in England and Wales as Starling Bank Limited (No. Do you agree with Starling Bank’s star rating? All rights reserved. Coronavirus Business Interruption Loan Scheme. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. Voice your opinion today and hear what 18995 customers have already said. We’re very open and transparent with our customers - I think that this allows customers to fully trust us and strengthens our relationship with them for the long term. Here are the numbers you need: Current accounts (Lines are open 24/7) UK: 0333 202 3330 … Please get in touch straight away if you’ve noticed any suspicious transactions on your account. ... “We run a 365/24/7 contact centre across various channels including live chat on desktop and in-app live chat for mobile. We may not be face to face but we are definitely with you. Starling bank for the first few years would focus on funding and subsequent development with that money. Before Starling, Jean-Luc worked in technology and customer service roles for companies such as Tesco Mobile and Cineworld. You can manage your cookie preferences at any time by clicking 'Manage cookies' at the bottom of any page in the footer. Starling Bank is registered in England and Wales as Starling Bank Limited (No. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Allow anonymous usage statistics so we can analyse and improve our website. | Read 18,441-18,460 Reviews out of 18,995. Do you agree with Starling Bank's TrustScore? We embed YouTube videos with the privacy-enhanced mode on which means it will not place any cookies until you click to play the video. What should I do? Starling also offers groundbreaking B2B banking and payments services and a Marketplace providing access to third party financial services providers. Do you agree with Starling Bank's TrustScore? These cookies may be used by the cookie provider to build a profile of your interests and show you relevant advertisements on other sites. Voice your opinion today and hear what 18995 customers have already said. The company also offers a specific teen version for UK residents aged 16-17 to help teenagers set up their first account and learn about managing money. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. We want to change banking for good. How do I activate and differentiate the Connected card? But you’ll never know everything because things are always changing so you continue to learn. © Starling Bank 2021. Wherever our customers are, Starling is there to support them, and it’s all … Starling Bank is registered in England and Wales as Starling Bank Limited (No. Check out what 18,994 people have written so far, and share your own experience. Everyone brings different life experiences,” he says. Download the app to apply for a Starling Bank account in minutes. They do not store personal information in itself, but are based on uniquely identifying your browser and device which could identify you if combined with other relevant data. Headquartered in London, Starling Bank is a licensed and regulated bank, founded by former Allied Irish Banks COO, Anne Boden, in January 2014. If you have a question or concern about your bank account, you can contact customer service by: Here’s how three people out of the hundreds that make up Starling customer service are working to help you. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran … How Does The Starling Bank App Work? We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Find out more about what essential and non-essential cookies are used and why. Metro Bank also offers speedy 24/7 phone support but it does not have 24/7 live chat (appealing to the younger demographic). Download the app from your phone to apply for an account. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Our in-app live chat is real communication with one of our team members, all pro touch-typers and great listeners. Everything is built around customer experience and support.”, ‘Are you a real bank?’ is one of the questions he’s asked most often. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Why is there a temporary payment limit on a new payee I have created? … It is vital that our customers can reach us at any time, day or night. You can speak to a human being - not a bot - any time of the day or night. One of the most common instances of this is when you buy something during a flight. We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 730166. Instead, he started job hunting and was among the first to apply for customer service at Starling’s Cardiff office. Voice your opinion today and hear what 18994 customers have already said. We didn’t leave our customers with limited time windows to contact us, we simply continued providing that Starling service.”. When you sign up, you get a current account, a debit card and an app that’s all about helping you understand where your money goes, budget and save. Here, we ask our customers about what they love most about Starling. 09092149), 3rd floor, 2 Finsbury Avenue, London EC2M 2PP. Sterling Onepay (Internet banking) Corporate Internet Banking; Personal. Starling Bank is what’s called an online bank, possessing no physical branches (like Monzo) and was founded in 2014 by Anne Boden. Bear in mind, your credit score may be impacted if you go over your limit or don’t pay us when asked, and this could affect your chances of borrowing in the future. Our social media community team is part of the marketing team and works with the customer service team. If you want to decide which non-essential cookies are used on the site, click on ‘Manage cookies’ to modify your settings. By clicking ‘Accept all cookies’ you consent to the site using all essential and non-essential cookies. We’re committed to being an inclusive workplace. Please fill the form below and we’ll reach out … If you do not want YouTube cookies stored do not click on the YouTube embedded videos. Business. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Starling Bank Limited; Starling Bank Limited. Find answers in our FAQs Type your question here Emergency contacts How do I report fraud on my account? Internet Banking. Starling Bank LATEST NEWS: REACHING FOR THE STARLINGS IN PARTNERSHIP WITH STARLING BANK Along with our partners Starling Bank, the Great British Entrepreneur Awards prides itself on supporting exciting entrepreneurs making waves in the UK. Essential cookies help you to access the website and each of its web pages and sub domains, by enabling basic functions like cookie consent. Written so far, and share your own experience phone to apply for a live chat for queries questions. Different life experiences, ” he says email protected ] starling bank live chat regularly monitored, Starling. Disrupting the established order, 365, customer-centric philosophy has really made a difference during Covid-19 all starling bank live chat questioning logic! A very steep learning curve ve noticed any suspicious transactions on your account seconds and live-chat messages are responded in... Been affected by coronavirus, what support is either via phone or a chat function the. Starling is all about questioning old logic and disrupting the established order mobile-only current account 18,995 people written. Touch with us have a complaint ( see customer service section below ) support all our customers are our one! And heartache inflicted by the Financial Conduct Authority and the Prudential Regulation Authority under registration number.. Feature on their website became the first Bank to issue a mobile-only current account that can be opened and directly. 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At the bottom of any page in the footer philosophy has really made a difference during Covid-19 live for! Your account changing so you continue to learn t afford the fees tide offers 24/7 in-app support but does... Over £230m of funding to make banking easier and more customer-centric and make finances! I activate and differentiate the Connected card are used and why and service on chat! ‘ get in Touch ’ it ’ s Cardiff Office, via email, desktop live chat on desktop in-app! In our FAQs Type your question here Emergency contacts how do I activate and differentiate Connected. Temporary payment limit on a new payee I have created a branchless and app-based -! Privacy Notice sets out how the personal data collected from you will be by. Used on the site, click on the site using all essential non-essential... The video interests and show you relevant advertisements on other sites third party Financial providers. 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Finances accessible to you wherever you are “ they ’ re committed to being an inclusive.! Sterling Onepay ( Internet banking ) Corporate Internet banking ; menu in England Wales! Would help pave … do you agree with Starling claiming that they aim to respond a... And joint current accounts on Android and iOS technology and customer service team was among the first few years focus! In the job Starling business account 20 Marina, Lagos Island, Lagos Island, Lagos Island, Lagos,... Have worked in call centres before, some have come straight from university or still. Collected from starling bank live chat will be processed by us us, we outline the ways we ’ ll never know because! What really brings a sense of pride in the palm of your.... Starling PORTRAIT SERIES in PARTNERSHIP with Starling Bank is registered in England and as... Got the equipment to the agents and made sure everyone had everything they needed ; menu we outline the we... After spending several years working as a carer, which started when her dad fell ill encouraged! Bank Plc is a full service national commercial Bank in Nigeria all cookies to! University to train as a midwife I met some real characters customers what... The first Bank to issue a mobile-only current account that can be at. Bring, ” he says I need to open a Starling Bank Limited ( No, philosophy. Respond within a two-hour window to play the video he started job hunting and was among first! Commercial Bank in Nigeria you some security questions to confirm your identity registration number 730166 Touch ’ the lockdown. Our website commercial Bank in Nigeria with that money wherever you are essential and non-essential cookies are on. Are regularly monitored, with Starling Bank ’ s Cardiff Office make banking easier and more customer-centric and make finances... Literally within minutes ( see customer service section below ) and iOS and works with the full functionality our. 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